When ordering online, there is always a concern as to what happens when a return is needed. We totally understand and we hope to address your concerns fully below. It is our goal to provide you with 100% satisfaction so that you and your friends will continue to shop with us. In order to receive a refund or exchange, your item must be in new and un-opened condition, and we ask that you email us at hello@propelbikes.com. If you have any questions or concerns, you can always call us at 718-643-4542.

You must have Return Authorization before returning. Items without authorization will not be accepted. Items in other than new and un-opened condition will not be eligible for our regular return policy, but we may choose to accept them at a reduced rate, so please let us know if your item is in this category.  Special orders are not returnable.

Other things to note about your return or exchange: You are responsible to pay delivery and return shipping costs. You can use a carrier of your choice, or we can assist you if necessary.

Please let us know if you have any questions or concerns.

– Propel Team