Employee Resources

Priority build request

All customers are priority: From a customer experience point of view, all our customers are priority. We should not be allowing customers to go in front of other customers except for one reason: we are in jeopardy of losing the sale. Every time we prioritize a customer, the rest are delayed.

Your name(Required)

First

Customer's Name(Required)

First Last

Has the customer paid for the bike yet?(Required)

Yes

No

SM #?

For example: BK 4022

Select the fulfillment location of the bike(Required)

Have you communicated the current ETA?(Required)

Yes

No

Please check the FF Dashboard for the current fulfillment lead time (does not include shipping time from Propel to the customer)

Select the date that you would like the bike to ship out/ be ready for pick up(Required)

Please add context to why you would want this build priotrized?(Required)

Reminder: All customers are priority: From a customer experience point of view, all our customers are priority. We should not be allowing customers to go in front of other customers except for one reason: we are in jeopardy of losing the sale. Every time we prioritize a customer, the rest are delayed.

Demo Bike for Sale form

Van Borrowing Form

Consent

Name(Required)

First Last

Email(Required)

Signature(Required)

Vehicle Info

Which vehicle will you be using(Required)

Describe any pre-existing damages?(Required)

Please take note of any dings, dents, paint chips, etc

What is the van being used for?(Required)

Shopmonkey Ticket #(s) (for delivery, pick-up, remote service): [ ] Inventory Transfer: [if yes, then BK->DE or DE->BK?] [Sku #’s]

Checklist(Required)

Parking Pass

Company Credit Card for Gas

Insurance Card (stays in the Glovebox)

Drivers License

Make sure you have these items on yourself or with the van as you will be responsible for them until they return of the bike. Parking Pass Company Credit card for Gas Insurance Card (stays in the glovebox) Drivers license Uploaded picture of the van before departure

Check this box to return borrowed bike. Until then please hit "Submit" button below*

Return the Van

When you submit the form before to borrow the van initially it will generate a link you can follow to return the bike the following day

Returning the Van

VAN RETURN CHECK LIST(Required)

Brooklyn Navy Yard or Propel Facility

Company Credit Card for gas

Parking Pass

Photo of where van is parked

Max. file size: 2 MB.

Please describe where the van was parked(Required)

Work From Home Request

Work from home request form

This form will serve the purpose of submitting a request to work from home.

Name(Required)

[START DATE] When would you like to work from home?(Required)

If you are requesting to work from home for only one day, list the same date for the start date and end date.

[END DATE] When would you like to work from home?(Required)

If you are requesting to work from home for only one day, list the same date for the start date and end date.

Is there coverage for your position?(Required)

If you work in Long Beach, will there be at least two people working at the time you are requesting off? If you are a matchmaker, have you consulted with your team for approval and made sure no test rides, pick-up/drop-offs are scheduled? If you've answered "no" to this question, your request to work from home will not be approved. Please ensure adequate coverage and that the needs of the business are met before submitting this request.

Yes

No

Other

What specific tasks will you be working on while working from home?(Required)

Work From Home Report

Work from home report

This form is to be completed prior to clocking out, after ending a work-from-home shift.

Name(Required)

Work from home date(Required)

For each day you work from home complete a separate "work from home report." Should be submitted before clocking out each day.

What specific tasks did you complete while working from home?(Required)

Please list specific documents/projects, number of emails answered, number of calls answered/missed (reason for missing them), any other indicators of performance, etc.

On a scale of 1-10 rate your wfh performance for today's date.(Required)

Low performance-1, High performance-10

On a scale of 1-10 rate your wfh distraction-level for today's date.(Required)

minimal distractions-1, high distractions-10

Did you face any challenges while working from home?(Required)

If challenged, list the challenges you faced today. If none, type "n/a" or "none".

Type one moment that made you feel proud today.(Required)

Bike Borrowing

Bike Borrowing Form

This form should be completed any time a Propel bike is borrowed by a staff member when they are not on their shift

"*" indicates required fields

Complete this section before borrowing a eBike

Email*

Name*

First Last

Signature*

SKU#*

Manufacturer*

Model*

Describe any pre-exhisting damages?

Please take note of any dings, dents, paint chips, etc. The bike should be returned in the same or better condition.

Checklist*

Make sure you have these items with the bike as you will be responsible for them until the return of the bike

Bike Keys

Bike Label

Check this box to return borrowed bike. Until then please hit "Submit" button below*

When you submit the form before to borrow the bike initially it will generate a link you can follow to return the bike the following day

Return Bike

Complete this section when Returning the Bike

Please upload a photo and check all boxes to submit the form

Bike Return Check List*

Bike is wiped down and cleaned before the start of shift next day

Bike is set to charge or over 80%

Uploaded Photo of bike clean

Content idea

This Form is to submit new ideas for content to help answer our customers questions and educate them along their buying journey

Name

First Last

What Question or Problem are you looking to answer by creating this content?

You should be able to distill the piece of content into answering a specific question or problem that our customers face throughout the buying process.

Who are the customers asking this?

We want to make sure we are answering the big and the small questions, but it is important to make sure we are addressing MOST customers vs ONE customer. Please describe where along the buying journey or what customer persona applies.

Who is the best person to answer this question and why? Is there anyone else you think should be involved with creating this piece of content and/or reviewing it before it's published?

We highly encourage participation from all employees when it comes to content. If you're the best person to write this post, please don't hesitate to name yourself.

How do you think this would best be explained? For example, as an article, a blog post, in a video, etc.?

Please feel free to expand on your submission by adding any additional information or details here.

Call Out / Late

Time Sheet / Schedule Change (if you messsed up clocking in or out)

Please complete this form in order to notify HR & your manager if you need to change your timesheet or schedule

Name(Required)

First Last

How can we Help

Time-sheet adjustment

Schedule Change

Please state the reason for needing a timesheet / schedule adjustment(Required)

Please include: -The reason for the request -The Applicable Times -Any contextual info

Reimbursement Request Form

Name(Required)

First Last

Your Email(Required)

Phone number for accepting payments

Email or Username For Accepting Payments

Select Acceptable Forms of Payment(Required)

Please upload receipts or proof of purchase below

Max. file size: 2 MB.

Please include the total dollar amount that you are requesting(Required)

Employee Review Form

Accident Investigation Report Form

INSTRUCTIONS TO EMPLOYEE Employees shall use this form to report all work-related injuries, illnesses, or “near miss” events (which could have caused an injury or illness)–no matter how minor. This helps us to identify and correct hazards before they cause serious injuries. This form shall be completed by employees as soon as possible and given to a supervisor for further action.

Type of Report(Required)

Injury

Illness

Near Miss

Your Name(Required)

First Last

Your Job Title

Supervisor’s Name(Required)

First Last

Has your supervisor been informed of the incident?

Yes

No

Date of Incident(Required)

Time of Incident(Required)

:

Location of Incident(Required)

Witnesses (if any)

What were you doing at the time?(Required)

Describe step-by-step what led up to the incident(Required)

What could have been done to prevent this incident?(Required)

What parts of your body were injured? If a near miss, how could you have been hurt?(Required)

Did you see a doctor about this incident?(Required)

Yes

No

Name of Treating Physician(Required)

First Last

Phone Number of Treating Physician(Required)

Has this part of your body been injured before?(Required)

Yes

No

Previous Injury Date(Required)

File

Max. file size: 2 MB.

Signature

Comfort & Cruising

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Commuter & Urban

Kids & Cargo

Adventure & Off-Road

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WANT DEEPER KNOWLEDGE?

Employee Resources

Bug Tracker

If this is related to an order issue, please stop and fill out the order issue report

Please Check all the Categories that apply to this order

Priority build request

Consent

Vehicle Info

Returning the Van

Work from home request form

Work from home report

Bike Borrowing Form

Complete this section before borrowing a eBike

Complete this section when Returning the Bike

Employee Review Form

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HAVE YOU SEEN OUR CHANNEL?

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Top 10 Questions About eBikes!

Move Different Launched

Education is the foundation of our business

HAVE YOU SEEN OUR CHANNEL?

WANT DEEPER KNOWLEDGE?

We're Commited to supporting you for the life of your bike

Employee Resources

Bug Tracker

If this is related to an order issue, please stop and fill out the order issue report

Please Check all the Categories that apply to this order

Priority build request

Consent

Vehicle Info

Returning the Van

Work from home request form

Work from home report

Bike Borrowing Form

Complete this section before borrowing a eBike

Complete this section when Returning the Bike

Employee Review Form

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