Propel Annual Service Plan

Propel Service Plans are available to e-bike owners who purchased their bikes directly from Propel. If you bought your e-bike from Propel within the last 3 months, you qualify for a $50 discount on your service plan. For e-bikes purchased elsewhere, eligibility will be assessed by Propel’s Service Manager. We understand that some customers may have e-bikes from other retailers. Contact us to verify eligibility for service plans on e-bikes purchased elsewhere. We’re here to help ensure all e-bike owners receive the support they need.

Service Plans become active from the date of purchase or delivery of the new bike and remain valid for one calendar year.

Your Propel Service Plan renews automatically each year for uninterrupted support. You can cancel renewal at any time, though current plans cannot be returned or refunded. We notify you before renewal, allowing you to make changes. If your credit card expires, we’ll prompt you to update it.

All service appointments must be scheduled in advance. While we try to accommodate your preferred time, immediate service is not guaranteed. Bring your e-bike to our facility at the scheduled time for covered maintenance. Our plans offer comprehensive coverage but do not cover all service costs. Refer to our Service Menu for details here.

Our Service Plans do not cover the cost of replacement parts, non-routine repair services (including those needed due to accidents or misuse), or warranty-related issues. Installation of parts such as grips, pedals, and saddles is not included unless specified in the plan. Transportation costs are also excluded. While our plans do not replace manufacturer warranties, we offer an Extended Warranty Program through Guardsmen for additional coverage. For more details, visit our Extended Warranty Program page here.

With our Premium Plan, enjoy exclusive discounts on parts and accessories under $200. Discounts apply to regularly priced items only. You can upgrade from the Essential Plan to the Premium Plan at any time during your plan period.

Absolutely! While our Service Plans are specifically tailored for e-bikes purchased directly from Propel, we understand some customers may have e-bikes from other retailers. Contact us to verify eligibility for service plans on e-bikes purchased elsewhere. We’re here to help ensure all e-bike owners receive the support they need.

Customers are responsible for transporting their e-bikes to and from our service locations. We may offer paid pick-up and delivery, but immediate availability isn’t guaranteed. Propel isn’t liable for unused benefits due to transportation issues.

Service Plans are tied to your e-bike’s frame number but can be transferred to a new owner if the bike is sold. Propel reserves the right to refuse or modify any Service Plan, with the only remedy being the refund of the unused portion of the purchase price.